About us

1st Class Security

1st Class Security, Inc. is a Service-Disabled, Veteran Owned Small Business, incorporated in the State of Nebraska in August of 2000 by Mike Carlson. Mike is a five-year veteran of the Iowa Department of Public Safety and has recently retired after almost 35 years in the United States Army and the Iowa Air National Guard. Mike retired as a Chief Master Sergeant as the 185th Security Forces Squadron Superintendent and has completed training at the “Phoenix Raven” Academy; an Air Force Security Forces specialized training course to secure all military aircraft flying into non-US controlled airfields.

Our Team

President

Mike Carlson

Mike Carlson oversees all operations of 1st Class Security, Inc to include new and ongoing security contracts; interview, hire, train, discipline, terminate employees as necessary; has complete and final authority on all aspects of company business.

Vice President

Adam Carlson

Adam handles all computer hardware and software installation and maintenance; maintains all bookkeeping, payroll, billing and inventory; oversees all personnel operations and sets up new contracts.

Vice President

David Braunger

David reviews all master schedules; maintains rapport with all clients; maintains and distributes uniform requests and requirements; post jobs when necessary; assist site supervisors; provide training to employees and supervisors; organize and construct bid packets.

Human Resource Manager

Jennifer Carlson

Jennifer provides corporate level coordination of all employees to include: recruiting, hiring,
performance evaluations, promotions, retentions, termination and training. Works with supervisors and corporate level management on recognition programs. Recommends policies and procedures for enhancing retention within 1st Class Security. Provides management with guidance on any and all HR related issues.

Human Resources Advisor

Stacy Latimer

Director of Yard Security

Terry Stecker

Director of Loss Prevention

Casey Henman

Service

1st Class Security’s current distinction within the markets it services arises from the way we do business. We have traditionally focused on and built an excellent reputation for our well-trained and professional security officers and outstanding customer service. This has been accomplished through the ongoing training of each representative of the company and a commitment to providing every client with outstanding service.

Accountability

The success of 1st Class Security has been built upon the principle of management accountability. We guarantee our client a hands-on approach to problem resolution and service. Both scheduled and unscheduled site visits by our corporate staff ensures our full understanding and awareness of the changing needs of each site. Our entire management staff shares responsibility for accomplishing our primary goal. Customer Satisfaction

Communication

1st Class Security establishes regular contact with clients to assess and reassess goals and expectations. By keeping an open line of communication 1st Class Security can rectify or alleviate any potential problem(s) that may arise.

Technology

A distinguishing characteristic of our company is the ability to integrate technology into our operations, enhancing our administrative and operational efforts. Our use of computer and other advanced technologies enables us to provide a superior quality security service to our clients. Communication is vital to the success of our company and we ensure constant coordination with our personnel at every site.

Experience

To manage this contract successfully, we know you will expect us to approach the contract as experienced security professionals. Based upon our extensive experience and capabilities, we are confident that we will be able to assume full responsibility for all facets of contract performance without any learning curve. We will have immediate success.

1st Class Security began in 2000. That means that we have 19 years of experience in providing excellent security services. Our founders started 1st Class Security with one goal in mind, to provide the midwest with the absolute best security services, period! We’ve grown a lot since our humble beginnings 19 years ago, but that goal has remained constant. We’ve garnered an impeccable reputation locally for being staunch security professionals that get the job done. We only employ seasoned security professionals. They’re subject to a rigorous background check to ensure their authenticity. You can rest assured your armed or unarmed guards will do everything in their power to protect you and your establishment. Whether you need event security, personal protection, or security for your business, we can provide exactly what you’re looking for at 1st Class Security! We service a large area of the midwest that includes:

  • Iowa
  • Nebraska
  • Montana
  • Wyoming
  • Missouri
  • North Dakota
  • South Dakota
  • Illinois
  • Kansas

We’re headquartered at 204 1st St #115, Sergeant Bluff, IA, 51054. Our hours of operation are Monday through Friday from 8:00 AM – 5:00 PM. Our staff is always available to answer any questions or concerns you may have, so don’t be shy about reaching out! If you reside in one of the areas that we serve and have security needs of any kind, we’re the service that you NEED to try out! We guarantee once you use us once we’ll be your go-to! If you’d like to reach out to us, feel free to shoot us an email at acarlson@1stclasssecurity.com.